We have been brought up in a society where, everything has a system. This system we refer to also has various rules regarding providing a perfect service. Every day we deal with people who provide external services for us (e.g buying goods, dealing with public services etc). However, over the years these rules have been ignored and the quality of external services has declined compared to what we require and expect.

My thesis will explore the world of "not perfect" service providers, and will look deep into who is responsible and why they are responsible for this reduction in the quality of service being provided. The project will start with; understanding the different types of services within the city of Birmingham there will be a diagram through the city where every service will be mapped against different wards, in order to establish the location where there are most "not perfect" service(s) providers. The diagram as well as providing a location, will also zoom into the research area at different levels in order to help inform the process for possible architectural intervention(s).



Zahid khan